FAQs | Cordless Pool Vacuum

-Q: Do pool vacuum robots need to be installed?
-A: There is no need for additional assembly, the product you receive is assembled. The box does include accessories. 


-Q: 
What material is the robot vacuums made of?

-A: We have selected the material based on the patented experience of water cleaning, and use the ABS+PC material that is very suitable for underwater use.

① ABS has excellent rigidity and firmness. Bending, impact, and tensile strength. It also has excellent tinting and electroplating properties.

② PC has outstanding impact resistance, and insulating properties, has well-balanced mechanical and electrical properties and is transparent and self-extinguishing the gasket is also harder than nylon, making it easy to use in assembled structures.


-Q: How much noise is generated during operation?
-A: The noise is equal to the sound of water flow, which is 40 decibels (the sound index of the residential area at night is lower than 48 decibels, the sound of SEAUTO's robotic pool vacuum's operation is even lower than that of a residential area).


-Q: How often do I need to replace accessories? 
-A: In general, accessories do not need to be replaced and the filter can be replaced once every six months when operated twice a week. Regular cleaning will help you get the maximum cleaning results and prolong the life of your pool robot.


-Q: Can this pool vacuum robot be used in Above/InGround pools?
-A: Yes! SEAUTO pool cleaning robots are suitable for your Intex pool.


-Q: Can this pool robot be used in saltwater pools? (Water PH value?)
-A: Yes, it can be used in a saltwater pool with a pH above 7.0, but it is recommended to wash it with clean water after each use.


-Q: My swimming pool is an irregular shape, Will a SEAUTO pool cleaning robot work?
-A: 
Yes, our pool vacuum robots can clean pool shapes. 


-Q: If my bot stop's working, how can I fix it?
-A: We offer a 12 months warranty, replacement not repair and free shipping. 

You can contact us here:

  1. Phone 800-618-8968 (EST Mon-Fri 09:00am -6:00pm)

  2. Support email:support@seautorobots.com


-Q:
 Can I get help if my warranty expires?

-A: Yes, we will definitely help you in this situation too! We promise to only replace and not repair within one month of receiving the goods, and support non-artificial damage repairs (main body, charger, float, hook, motor, filter, etc.) from the second month to the 12th month after receiving the goods The warranty period of net and battery is 12 months; the warranty period of TPE brush is 3 months, and the warranty period of 4L filter basket is 1 month), but, you will pay shipping for this service. Customer service will advise of any charges. Please contact our customer service team.


-Q: Whom should I contact if I have additional questions?
-A: If you have any questions, concerns, or comments, please feel free to contact our support team by emailing support@seautorobots.com.


-Q: How do you ship?
-A: We ship orders using UPS, USPS, or FedEx. 


-Q: How can I get a tracking number for my shipment?
-A: You can see the tracking number on the order page after it has shipped. Please note that the tracking number will only appear after we ship it, so there may be a delay of 1-2 days after your purchase. 


-Q: How much is shipping? Do we need to pay taxes?
-A: We offer free shipping in the continental U.S. Outside the U.S., the user is responsible for postage and taxes.