Refund Policy

It means the world to us that you have an excellent experience with our company and products. Our goal is to put you at ease and make your experience as enjoyable as possible.

Global Headquarter & Service Center:
  • USA Address: 15025 Proctor Ave. #112 City of Industry, California 91746, United States of America
  • US Business License Subject Name: SEAUTO
  • USA Contact: 800-618-8968 (9:00 - 18:00 Mon-Fri EST)
  • China Address: Room 501, Building 1, Phase 1, China Merchants Smart City, Fenghuang Community, Fenghuang Street, Guangming District, Shenzhen, 518000 China.
  • China Business License Subject Name: Shenzhen Seauto Technology Co., Ltd.
  • After-sale support email: support@seautorobots.com
  • After-sale support call: 800-618-8968
  • We promise to reply you within 24 hours.
Other International Service Centers:
  • Europe, Oceania, Asia are also under construction. TBA, please stay tuned.

About Refunds

SEAUTO provides 30-Day Money-Back Guarantee for Any Reason, handling it in the easiest way.

Can I return my product?

It is our pleasure to inform that we do have a return and exchange policy, which 30-Day Money-Back Guarantee for Any Reason.

If you meet the following conditions, please contact our after-sales customer service (support@seautorobots.com). We promise to reply you within 24 hours.

Applicable situation (need to meet at the same time):
  1. Within 30 days of purchase
  2. The product is not damaged
  3. You are not satisfied with the product
Once the returned item arrives back in SEAUTO warehouse for inspection, the refund process will begin.
  1. Returns must include all accessories
  2. Items must include original packaging
  3. For non-quality related warranty claims, the buyer is responsible for shipping costs
  4. For non-quality related warranty claims, SEAUTO refunds the cost of the product itself
  5. Returns may be rejected if items do not meet the above requirements

Can I get a refund after returning my product?

For sure, you can.

The first step is to contact our customer service department or shoot an email at support@seautorobots.com.
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Once the returned item arrives back in SEAUTO warehouse for inspection, the refund process will begin.

We promise that we will initiate a refund within 1~2 business days and return it in the same way as the original way. If you have not been able to receive a refund, please send us an email (support@seautorobots.com).

Do I have to pay for the shipping of my return/exchanged item?

Depends on the reason for the refund

If the result is you don't like the product, then you need to pay the return shipping fee.

If the result of the inspection is determined to be a non-human cause, but a product quality problem, SEAUTO will bear the freight

It is recommended that you send your package with tracking included SEAUTO will not take responsibility for lost returns.

How can I apply for a refund?

If you have read about the policy and are sure you want to refund, please contact our after-sales customer service ( support@seautorobots.com ), and we promise to reply you within 24 hours.

You will be provided with a returning facility address and a return authorization number.

Shipping charges are to be paid by the SEAUTO.

All this has to be settled within 30 days of the purchase.

What does "original factory condition" mean?

  1. Unopened, touched, tampered packaging.
  2. Not worn.
  3. Repairs through 3rd parties.
  4. Products without sufficient proof of purchase.
  5. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).

What address do I send my return/exchanged item?

After you confirm the return with our customer service staff, please mail it to the following 2 addresses - our US warehouse
Note: any return need to confirm with our customer service

It is recommended that you send your package with tracking included SEAUTO will not be take responsibility of lost returns.

How long will it take before I receive my refund?

To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 30 business days applied to the original mode of payment.

Addressing delivery issues.

  1. Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
  2. If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
  3. Orders seized by customs should be cleared by the buyer.

After-sale support email: support@seautorobots.com

After-sale support call: 800-618-8968

Available for product use help, consultation on refunds and returns, and other help you need.
  • We promise to reply you within 24 hours.