Shipping Policy | Cordless Pool Vacuum

SEAUTO brand attaches great importance to the user’s shopping experience. And we hope that our professionalism and dedication can make customers feel at ease.


Services we provide:
√ US local warehouse
√ Shipping from US
√ Arrive in 3~10 business days in US
√ Arrive in other areas will need 3~20 business days
√ USA is free shipping

Global Headquarter & Service Center:

USA Address: 15025 Proctor Ave. #112 City of Industry, California 91746, United States of America

US Business License Subject Name: SEAUTO

USA Contact: 800-618-8968 and we promise to reply you within 24 hours.

China Address: Room 501, Building 1, Phase 1, China Merchants Smart City, Fenghuang Community, Fenghuang Street, Guangming District, Shenzhen, 518000 China

China Business License Subject Name: Shenzhen Seauto Technology Co., Ltd.

After-sale support: support@seautorobots.com and we promise to reply you within 24 hours.

Other International Service Centers:

Europe, Oceania, Asia are also under construction. TBA, please stay tuned.

  1. Shipping Channel

The shipment we choose is DHL / FedEx / USPS, which is the fastest shipment in the world.

Order processing time: Generally 1-2 business days

US: 3-5 business days

In the U.S, it will be delivered quickly from the local warehouse, and you can receive the product within 7-10 business days.

In other areas, express delivery takes 3-20 business days.

 

  1. Shipping Fee

Happy to tell you that there is free shipping to U.S, and there is no need for users to bear any tariffs.

With us, you only have the price of the product, and there are no any other fees.

However, outside the U.S., the user is responsible for postage and taxes.

 

  1. Shipping Time

3.1  Processing time = the time between when you place an order and when we ship it; (Generally 1-2 business days)

3.2  Shipping time = the time between when your order has been shipped and delivered to you. (Depends on the country)

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time. (Generally 3-5 business days for the USA)

 

  1. Shipping Terms

4.1 Shipping Region

All items sold at SEAUTO are guaranteed to be delivered in 30 business days

4.3 Shipping Support

If you have not received your item(s) beyond this time, Please feel free to reach us at support@seautorobots.com or contact 800-618-8968 and we promise to reply you within 24 hours.

 

  1. Shipping NOTE

5.1  The shipping times mentioned above refer to the estimated time of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.

5.2 If you want to change the delivery address of your package after it has been shipped out, Unfortunately, we cannot change the shipment once the product is en route

5.3  Affected by Covid-19, there will be some delay in the delivery.

 

  1. Multi-item Product Shipping Terms

If you want to order more than one item, and we know you want all to be delivered at the same time, we will try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

 

  1. Packaging

We use cartons for outer packing. In the box, you can find the product.

 

  1. Track Your Order

Any delivery dates provided by SEAUTO are estimated.

Once your order is shipped out, you will receive an email about the tracking information.

Please allow 24 hours for the tracking information to show, and you could track your order through this link (https://www.17track.net/en) by entering your tracking number.

If there have any problems with the delivery status, please contact us at support@seautorobots.com or call us on the phone at 800-618-8968 and we promise to reply you within 24 hours.

  1. Cancel Order
  2. Can I cancel the order after placing the order?

We accept order cancellation before the product is shipped or produced. Within 12 hours after the order is placed, you can apply to support@seautorobots.com to cancel the order, because we will confirm the order and arrange the delivery within 12 hours.

If the cancellation is requested after more than 12 hours, it can only be refunded or The return process is proceeding, please refer to our REFUND POLICY.

  1. Is there a fee for canceling an order?

For refunds within 12 hours of placing an order, no handling fee.

For refunds 12 hours after the order is placed,  please refer to REFUND POLICY. By the way, paypal official will charge a refund fee.

  1. After canceling the order, how will the refund be returned? How long is the return time?

For refunds within 12 hours of placing an order, we support the same way to return, arrange the return time is 1-2 business days, and the return time is 1-2 business days.

For refunds 12 hours after the order is placed, we also support the same way to return. The return time is 1-10 business days. Please refer to our REFUND POLICY.

  1. Cancel Support

If there have any problems with product use help, consultation on refunds and returns, and other help you need, please contact us at support@seautorobots.com or call us phone 800-618-8968 and we promise to reply you within 24 hours.